Last updated: September 26, 2026
Information we collect
We collect the details you share when you request service, including your name, phone number, email address, appliance type, address, and notes about the issue. We also collect appointment, estimate, invoice, appliance, and customer history details that are needed to coordinate repair work.
CRM and operational storage
Customer, appliance, appointment, estimate, invoice, and technician workflow records are stored in OSH Tech LLC’s internal CRM and related operational systems so staff can schedule visits, prepare documents, and support follow-up service. The public site also stores limited browser-side operational data such as your cookie preference selection.
AI-assisted phone calls
Calls to our AI-enabled service number may be answered by Ava, our virtual assistant. Twilio routes those calls to Retell AI, which processes the conversation to answer general questions and collect service-request details. Ava may ask for your name, callback number, service address, appliance and issue, and preferred time. If you do not give a callback number, we may use the caller ID number delivered with your call for follow-up. Ava cannot confirm an appointment; our team follows up.
We store the request details and any callback question in our staff-only CRM and send those details in a service-request notification to our staff email. We do not store the full call transcript or audio recording in our CRM. For calls handled by Ava, we configure Retell to retain basic call attributes for 30 days, without retaining call transcripts, recordings, or logs. Call content is still processed during the conversation and may appear transiently in the webhook that delivers the request to us. Twilio also keeps call-routing and call-detail records under its own retention practices.
Service SMS
Where OSH Tech LLC operates a Twilio-enabled business SMS channel, customers may initiate a service conversation by text or expressly agree during an inbound AI-assisted call to receive service texts at the callback number they provided and confirmed. After voice consent, we send one automated enrollment confirmation. Staff then read and manually reply in our internal CRM about the customer’s request, scheduling, estimates, invoices, and service updates. We do not use this channel for recurring promotional or marketing messages.
For voice consent, we retain the consent method, date and time, confirmed number, disclosure version, and Retell call ID. We do not retain a call transcript or recording for this purpose. We retain consent and opt-out metadata as needed to document the request and honor future communication choices.
Mobile information and SMS opt-in and consent data are not sold or shared with third parties or affiliates for marketing or promotional purposes. We may provide limited data to service providers that operate the messaging channel for us, solely to deliver and support the requested messages.
For that Twilio-enabled business SMS channel, CRM SMS text bodies are removed after 30 days. Consent, opt-out, service-request, and related business records follow separate retention practices. Twilio may retain message and related account records under its separate retention practices; the 30-day CRM body deletion does not set or override Twilio’s retention.
Website and device information
When you visit the site, our hosting and security systems may receive technical information such as your IP address, browser and device type, referring page, requested URL, and request time. We use this information to deliver pages, protect forms and accounts, troubleshoot errors, and maintain the site. We do not use this information for behavioral advertising.
How we use your information
We use this information to respond to service requests, schedule appointments, diagnose appliance issues, send written estimates or invoices, plan technician visits, and provide customer support.
Route map providers used by staff
When staff use the internal route map, customer addresses and the staff device IP address may be sent to OpenStreetMap’s Nominatim service, Photon by Komoot, and Valhalla so the CRM can geocode addresses, search locations, and build routes. The current geocode cache is limited to 30 days and up to 100 cached entries.
How we share information
We do not sell customer records. We may share limited information with payment, hosting, email, phone/AI, map-routing, or operations providers when needed to run the business and deliver service. These providers receive information only for the services they perform for us or at your request. Staff route tools may send address and device information to the map providers described above.
Analytics and advertising status
Analytics, advertising, marketing, cross-site tracking, and targeted-advertising tools are not currently active on this site. If OSH Tech enables an optional provider later, we will identify the provider and purpose here and in the cookie policy, and the tool will remain blocked until you make an affirmative choice through the cookie controls.
How long we keep it
For calls handled by Ava, we set a 30-day retention period in Retell. After that period, Retell removes the call record from its session history and API on a daily deletion cycle, though it may retain limited basic metadata internally. This period does not apply to request details in our CRM, notifications in staff email, or Twilio call-detail records. We keep our own service and business records for as long as reasonably necessary to operate the business, support follow-up service, maintain accounting records, and comply with legal obligations. Twilio applies its own retention practices to its call records.
Your choices
You can ask about information associated with your service request, request a correction, or ask us to delete information that we are not required to retain. Email oshtechfl@gmail.com with the subject “Privacy request” or call (321) 204-7670. Please describe the request and the contact details used for service; we may need to verify your identity before responding. We will explain our decision and any review or appeal process required by applicable law. We may retain records required for accounting, legal, fraud-prevention, warranty, or operational purposes.
Security and children
We use reasonable administrative and technical safeguards, but no internet transmission or storage method is completely secure. Our services are intended for adults arranging residential appliance repair and are not directed to children under 13.
Contact us
For privacy questions, call (321) 204-7670 or email oshtechfl@gmail.com.
Policy updates
We review this notice at least annually and update the “Last updated” date when our data practices change. Material changes will be posted on this page before they apply to new information collected through the site.